Shipping & Delivery Policy

SHEFA — A Fashion & Lifestyle Marketplace of RAJNE Group

Effective Date: 27 October 2026

1. Introduction

Welcome to SHEFA Fashion.

SHEFA is a Fashion & Lifestyle Marketplace of RAJNE Group, bringing together beautiful fashion collections, lifestyle products, independent boutiques, designers, and participating sellers on one convenient shopping platform.

At SHEFA Fashion, we are committed to providing a reliable, transparent, and convenient shopping experience, from placing your order to receiving your products.

This Shipping & Delivery Policy explains how orders are processed, dispatched, shipped, tracked, and delivered through our marketplace.

The policy applies to eligible purchases made through www.shefafashion.com.

2. Shipping Coverage

SHEFA Fashion facilitates deliveries to serviceable locations across India, subject to the availability of shipping services and the delivery capabilities of participating sellers.

Delivery availability may vary depending on:

Customer delivery location and PIN code.
Product availability and seller location.
Courier and logistics service coverage.
Product dimensions, weight, and packaging requirements.
Applicable shipping restrictions.

Customers can check delivery availability during checkout or through the information displayed on the relevant product page.

SHEFA Fashion reserves the right to restrict delivery to locations that are not currently serviceable, subject to applicable law.

3. Order Processing

Once an order is successfully placed, the customer will receive an order acknowledgment through the contact details provided during checkout, using the communication channels enabled on our platform.

Order processing may include:

Payment confirmation.
Product availability verification.
Seller order acceptance.
Product inspection and packaging.
Preparation for courier pickup or dispatch.

Processing times may vary depending on the product and participating seller.

Products that are customized, made to order, or require special preparation may have longer processing periods. Such conditions will be communicated before purchase.

4. Estimated Delivery Timelines

Estimated delivery timelines depend on the seller’s location, product availability, order processing requirements, delivery destination, and logistics provider.

Where available, the estimated delivery date or delivery period will be displayed on the product page, during checkout, or in the order confirmation.

Delivery estimates may vary for:

Local deliveries.
Deliveries within the same state.
Deliveries to other states.
Remote or less accessible locations.
Customized or made-to-order products.

Delivery estimates are not guaranteed unless expressly identified as guaranteed.

We aim to provide accurate delivery information and communicate material delays when they become known.

5. Shipping Charges

Shipping charges, where applicable, will be communicated before the customer confirms the order.

Charges may depend on:

Delivery location.
Product weight and dimensions.
Shipping method.
Participating seller.
Number of shipments.
Applicable promotional offers.

Where free shipping is offered, the eligibility conditions will be displayed with the relevant offer.

Customers will not be charged undisclosed shipping fees after an order has been confirmed.

6. Orders Containing Products From Multiple Sellers

SHEFA Fashion is a multi-vendor marketplace.

If your order includes products from different boutiques or participating sellers, the items may be dispatched separately.

As a result:

Products may arrive in different packages.
Different courier partners may handle individual shipments.
Delivery dates may vary between items.
Separate tracking information may be provided for each shipment.

Any applicable shipping charges for multiple shipments will be disclosed before purchase.

7. Order Confirmation and Tracking

After an order is placed, customers may receive order-related notifications through email, SMS, WhatsApp, or other enabled communication channels.

Once an order has been dispatched, tracking details will be shared where the courier or logistics provider supports shipment tracking.

Customers may also be able to check their order status through the My Account → Orders section of the SHEFA Fashion website.

Tracking updates depend on the courier partner’s systems and may not always appear immediately after dispatch.

8. Delivery Partners

Orders placed through SHEFA Fashion may be fulfilled by participating sellers using their authorized delivery partners or logistics providers.

Depending on the fulfilment arrangement, shipping may be coordinated by:

The participating boutique or seller.
An authorized courier or logistics partner.
SHEFA Fashion, where a platform-managed shipping service is available.

Sellers are responsible for preparing products appropriately and complying with their applicable fulfilment obligations.

SHEFA Fashion will assist customers with delivery-related enquiries and coordinate with the responsible seller or logistics provider where necessary.

9. Delivery Attempts and Unsuccessful Deliveries

Courier partners may attempt delivery according to their operational procedures.

A delivery may be unsuccessful because of:

An incorrect or incomplete address.
An invalid or unreachable contact number.
The recipient being unavailable.
Access restrictions at the delivery location.
Other circumstances preventing successful delivery.

Where possible, the courier partner may arrange another delivery attempt.

If delivery remains unsuccessful, the shipment may be returned to the seller.

Any subsequent reshipping arrangements, charges, or refunds will be reviewed according to the circumstances, terms disclosed before purchase, and applicable law.

10. Incorrect or Incomplete Delivery Address

Customers are requested to provide accurate shipping information, including:

Full recipient name.
Complete delivery address.
Correct PIN code.
Active mobile number.
Relevant landmark, where helpful.

If you notice an error after placing your order, please contact SHEFA Fashion customer support as soon as possible.

Address modifications may be possible before dispatch, depending on seller and courier capabilities.

Once an order has been dispatched, address changes cannot always be accommodated.

11. Delayed Deliveries

Although SHEFA Fashion and participating sellers aim to fulfil orders within the communicated delivery period, delays may occasionally occur.

Possible reasons include:

Courier transportation disruptions.
Severe weather or natural disasters.
Public holidays or regional restrictions.
Unexpected logistics interruptions.
Seller-side fulfilment delays.
Other circumstances beyond reasonable operational control.

Where a material delay occurs, we will make reasonable efforts to provide updated information and coordinate an appropriate resolution.

Customers retain their applicable rights in cases of unreasonable delay, non-delivery, or failure to fulfil an accepted order.

12. Lost or Missing Shipments

If an order is not delivered within the communicated period, or tracking information indicates a possible lost shipment, please contact customer support.

SHEFA Fashion will coordinate with the relevant seller and logistics provider to investigate the issue.

Depending on the investigation and applicable consumer rights, the resolution may include:

Locating and delivering the shipment.
Arranging a replacement.
Processing an appropriate refund.

Customers will not be required to accept an indefinite delivery delay without an appropriate resolution.

13. Damaged Packages or Incorrect Deliveries

If you receive a visibly damaged package, incorrect product, or incomplete order, please notify SHEFA Fashion customer support as soon as reasonably possible.

Where available, provide:

Order number.
Product details.
Photographs of the item and packaging.
A brief description of the issue.

Our support team will coordinate with the responsible seller to investigate and resolve the complaint.

For verified seller-side errors, including damaged, defective, incorrect, or materially misdescribed products, the responsible seller will bear the applicable return shipping cost.

For additional information, please refer to our Refund & Returns Policy.

14. Order Cancellations Before Dispatch

Customers may request order cancellation before dispatch.

Cancellation requests will be reviewed according to the order’s fulfilment status and applicable law.

If cancellation is accepted and payment has already been collected, an eligible refund will be processed in accordance with the Refund & Returns Policy.

Once an order has been dispatched, the applicable return process may need to be followed.

Any cancellation charges must comply with applicable consumer protection requirements.

15. Returns and Refunds

SHEFA Fashion provides a 7-calendar-day standard return request window from the date of delivery for eligible products marked as returnable.

Certain products, including hygiene-sensitive items, intimate apparel, and customized garments, may be excluded from standard change-of-mind returns.

These exclusions do not restrict statutory rights relating to defective, damaged, incorrect, counterfeit, or materially misdescribed products.

Approved refunds will ordinarily be initiated within 5–7 business days after approval, or sooner where required by applicable law.

For detailed conditions and procedures, please review our Refund & Returns Policy.

16. Seller and Boutique Partner Responsibilities

Participating sellers and boutique partners are responsible for fulfilling their orders according to the applicable marketplace arrangements.

Seller responsibilities include:

Maintaining accurate inventory information.
Confirming and processing accepted orders.
Preparing and packaging products appropriately.
Dispatching products within communicated timelines.
Providing shipment information where available.
Cooperating with delivery investigations.
Supporting eligible cancellations, returns, replacements, and refunds.
Complying with applicable consumer protection and e-commerce requirements.

SHEFA Fashion may monitor seller fulfilment performance and take appropriate action where sellers repeatedly fail to meet their obligations.

Nothing in this policy excludes any responsibility SHEFA Fashion may have under applicable law.

17. International Shipping

SHEFA Fashion’s standard shipping arrangements are intended for serviceable locations within India.

International shipping is not part of the standard delivery offering unless expressly made available for a particular product or destination.

If international shipping is introduced, applicable delivery charges, customs requirements, import duties, and other relevant conditions will be communicated before purchase.

18. Customer Support

For questions about order processing, shipping charges, tracking, delivery delays, missing shipments, or delivery-related concerns, please contact:

SHEFA Fashion

A Fashion & Lifestyle Marketplace of RAJNE Group

Website: www.shefafashion.com

Customer Support / WhatsApp: +91 9133153932

Customer Support Email: [email protected]

Business Operator: RAJNE Group

Principal Business Address: KPHB Colony, Hyderabad, Telangana

We aim to acknowledge consumer grievances within 48 hours and address them within one month of receipt, in accordance with applicable legal requirements.

Please include your order number and relevant shipment details when contacting us.

19. Changes to This Policy

SHEFA Fashion may update this Shipping & Delivery Policy to reflect changes in delivery arrangements, logistics providers, marketplace operations, or applicable legal requirements.

Updated versions will be published on this page with the revised effective date.

Changes will not retrospectively remove rights arising from previously accepted orders.