Terms & Conditions

SHEFA Fashion — Elegance in Every Style

Effective Date: 27 October 2026

1. Introduction

Welcome to SHEFA Fashion.

SHEFA is a Fashion & Lifestyle Marketplace of RAJNE Group, providing an online platform that connects customers with fashion collections, lifestyle products, independent boutiques, designers, and participating sellers.

The SHEFA Fashion website, accessible at www.shefafashion.com, is operated by RAJNE Group.

These Terms & Conditions govern your access to and use of the SHEFA Fashion website, its products, services, shopping facilities, and marketplace features.

By accessing or using the website, you agree to comply with these Terms, subject to applicable laws and statutory consumer rights.

2. Definitions

For the purposes of these Terms:

SHEFA Fashion, We, Us, Our: Refers to the business operator responsible for the SHEFA Fashion website and marketplace.

Customer, User, You: Any individual accessing, browsing, registering on or purchasing products through the website.

Seller, Boutique Partner, Vendor: An independent business, boutique, designer or authorized merchant offering products through SHEFA Fashion.

Products: Clothing, fashion accessories, lifestyle goods and other items listed for sale on the website.

Order: A purchase request submitted by a customer through the website.

Marketplace: The SHEFA Fashion platform through which participating sellers may offer products to customers.

3. Eligibility to Use the Website

You must be legally capable of entering into a binding contract under applicable Indian law to independently place orders through SHEFA Fashion.

Individuals who are not legally capable of contracting may use the website only through a parent or legal guardian where permitted by law.

You agree to provide accurate information when registering, placing orders or communicating with our support team.

4. Customer Account Registration

Certain features may require you to create an account.

When registering, you agree to:

Provide accurate and complete information.
Keep your account credentials confidential.
Maintain updated contact and delivery details.
Notify SHEFA Fashion of suspected unauthorized account access.
Avoid using another person’s account without authorization.

You are responsible for activity conducted through your account to the extent permitted by applicable law.

SHEFA Fashion may restrict or suspend accounts involved in verified fraud, unlawful activity or material violations of these Terms, subject to applicable legal requirements.

5. Products and Product Information

SHEFA Fashion aims to present products accurately, including descriptions, photographs, sizes, colours, prices and availability.

However, minor variations may occur because of lighting, photography, screen settings and manufacturing differences.

Product measurements and sizing may vary between brands and sellers. Customers are encouraged to review the size chart and product details before ordering.

Sellers are responsible for providing accurate and lawful product information.

Nothing in these Terms limits a customer’s rights where products are defective, counterfeit, incorrectly supplied or materially different from their advertised description.

6. Pricing and Availability

Product prices are displayed in Indian Rupees (INR), unless otherwise stated.

Applicable taxes, delivery charges and other mandatory fees will be disclosed before order confirmation.

SHEFA Fashion and participating sellers may update product prices, promotions and availability.

If an obvious pricing or listing error is identified, we may contact the customer to resolve the issue or cancel an unfulfilled order, subject to applicable law.

If payment has already been collected for a cancelled order, the applicable refund will be processed.

7. Orders and Order Confirmation

When you place an order, you submit a request to purchase the selected products.

An automated order acknowledgment confirms receipt of the order request but does not necessarily mean that the seller has accepted or dispatched the order.

Order acceptance may depend on product availability, payment confirmation, seller verification and fulfilment capability.

Once accepted, the order will be processed according to the applicable delivery arrangements.

SHEFA Fashion may cancel or decline orders where reasonably necessary because of fraud, payment failure, unavailable inventory, unlawful transactions or other legitimate reasons, subject to applicable consumer protection requirements.

8. Payments

SHEFA Fashion may support payment methods made available through its checkout, including online payment gateways and other enabled payment options.

Available payment methods will be displayed at checkout.

Payments may be processed by authorized third-party payment service providers.

Customers agree to use payment methods they are authorized to operate.

SHEFA Fashion does not intentionally store complete payment card numbers or card security codes.

Payment disputes and failed transactions will be reviewed in coordination with the relevant payment service provider.

9. Shipping and Delivery

Orders will be delivered to the shipping address provided by the customer.

Delivery availability, charges and estimated timelines may vary depending on the product, seller, delivery location and logistics provider.

Estimated delivery dates are indicative unless expressly guaranteed.

Customers are responsible for providing complete and accurate delivery information.

Any shipping charges or restrictions will be disclosed before purchase.

Further information will be available in our Shipping & Delivery Policy.

10. Order Cancellations

Customers may request cancellation before an order has been dispatched.

Cancellation requests will be reviewed based on order status, fulfilment progress and applicable law.

Once dispatched, the applicable return procedure may need to be followed.

If an order is cancelled and payment has already been collected, any eligible refund will be processed according to our Refund & Returns Policy.

Any cancellation charges must comply with applicable consumer protection requirements.

11. Returns, Exchanges and Refunds

SHEFA Fashion offers a 7-calendar-day standard return request window from the date of delivery for eligible products identified as returnable.

Products must satisfy the applicable return conditions.

Certain products, including hygiene-sensitive items, intimate apparel and customized garments, may be excluded from standard change-of-mind returns.

These exclusions do not remove statutory rights relating to defective, damaged, incorrect, counterfeit or materially misdescribed products.

Approved refunds will ordinarily be initiated within 5–7 business days after approval, or sooner where required by applicable law.

For verified seller-side errors, the responsible seller will bear the applicable return shipping cost.

For complete information, please review our Refund & Returns Policy.

12. Marketplace Sellers and Boutique Partners

SHEFA Fashion may provide a marketplace through which independent boutiques, designers and sellers list and sell products.

Participating sellers are responsible for:

Providing accurate product descriptions and images.
Maintaining appropriate product quality.
Keeping inventory and availability information updated.
Fulfilling accepted orders.
Complying with applicable product, tax and consumer protection laws.
Cooperating with eligible returns, exchanges and refunds.
Protecting customer information shared for order fulfilment.
Responding to order-related complaints.

The identity of the relevant seller and other legally required seller information will be disclosed as applicable.

SHEFA Fashion will facilitate customer communication and complaint resolution within the scope of its marketplace role and applicable legal obligations.

Nothing in these Terms excludes any responsibility that SHEFA Fashion may have under applicable law.

Separate Seller Terms or a Seller Agreement will govern the commercial relationship between SHEFA Fashion and participating sellers.

13. Promotions, Discounts and Offers

SHEFA Fashion may provide promotional discounts, coupons, seasonal sales and special offers.

Promotions may be subject to eligibility conditions, validity periods and product restrictions.

Promotional conditions will be communicated where the offer is displayed.

Discounts generally cannot be exchanged for cash unless expressly stated or required by law.

SHEFA Fashion may withdraw or correct promotions in cases of genuine error, fraud or misuse, subject to applicable law.

14. Intellectual Property

The SHEFA Fashion name, logo, website design, original content, graphics, text and other intellectual property owned by the website operator are protected by applicable intellectual property laws.

Third-party brands, product images and seller-owned content remain the property of their respective owners.

You may not reproduce, distribute, commercially exploit or misuse protected website content without appropriate authorization.

15. User Reviews and Submitted Content

Customers may be permitted to submit reviews, ratings, feedback or other content.

By submitting content, you confirm that it is based on genuine experience and does not violate applicable law or third-party rights.

You agree not to submit:

False or misleading reviews.
Abusive, threatening or discriminatory content.
Unlawful or defamatory material.
Unauthorized advertising or spam.
Content infringing another person’s intellectual property or privacy rights.

You grant SHEFA Fashion a non-exclusive permission to display and use submitted content for legitimate website and marketplace purposes, subject to applicable law.

We may moderate content that violates these Terms or applicable law.

16. Prohibited Activities

Users must not:

Use the website for fraudulent or unlawful purposes.
Attempt unauthorized access to accounts or systems.
Upload malware or malicious code.
Interfere with website security or functionality.
Misrepresent identity or payment information.
Misuse personal information obtained through the platform.
Infringe intellectual property rights.
Engage in conduct that violates applicable laws.

SHEFA Fashion may take proportionate action against verified misuse.

17. Privacy and Personal Information

We collect and process personal information as described in our Privacy Policy.

Information may be shared with sellers, payment providers, logistics partners and service providers where necessary to fulfil orders and operate the platform, subject to applicable data protection requirements.

Please review our Privacy Policy for information about data collection, processing, retention, security and applicable privacy rights.

18. Third-Party Services and Links

Our website may contain links to third-party websites, payment gateways, delivery providers or social media platforms.

These third parties may have separate terms and privacy policies.

SHEFA Fashion is not responsible for independently operated third-party content or services except to the extent required by applicable law.

19. Website Availability

We aim to maintain a reliable and accessible website.

However, access may occasionally be interrupted because of maintenance, technical issues, security incidents or circumstances beyond reasonable operational control.

We may update or modify website features as necessary.

Such changes will not remove existing customer rights or lawful obligations relating to accepted orders.

20. Limitation of Liability

To the extent permitted by applicable law, SHEFA Fashion will not be liable for losses arising solely from circumstances outside its reasonable control or from misuse of the website by a user.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, statutory consumer remedies or other responsibilities that cannot lawfully be excluded.

Any limitation of liability will operate only to the extent permitted by applicable Indian law.

21. Complaints and Grievance Redressal

Customers may contact SHEFA Fashion regarding order disputes, payments, delivery concerns, returns, refunds, product complaints or website-related issues.

SHEFA Fashion Customer Support

Website: www.shefafashion.com

Phone / WhatsApp: +91 9133153932

Customer Support Email: [email protected]

We aim to acknowledge consumer grievances within 48 hours and address them within one month of receipt, in accordance with applicable legal requirements.

Customers retain their rights to approach appropriate consumer protection authorities and other lawful dispute resolution mechanisms.

22. Governing Law and Disputes

These Terms are governed by the laws of India.

Any dispute arising from use of the website or a transaction will be handled in accordance with applicable Indian law.

Nothing in these Terms restricts a consumer’s statutory right to approach a competent consumer commission, court or other legally authorized forum.

23. Changes to Terms & Conditions

SHEFA Fashion may update these Terms to reflect changes in business operations, marketplace arrangements, technology or applicable law.

Revised Terms will be published on this page with an updated effective date.

Material changes will be communicated where required by law.

Changes will not retrospectively remove rights arising from previously accepted orders.

24. Contact Information

For questions regarding these Terms & Conditions, please contact:

SHEFA Fashion