Refund & Returns Policy

At SHEFA Fashion, a Fashion & Lifestyle Marketplace of RAJNE Group, we are committed to providing a convenient, transparent, and trustworthy shopping experience.

Our marketplace brings together fashion collections and lifestyle products from participating boutiques, designers, and independent sellers.

This Refund & Returns Policy explains the eligibility, procedures, and conditions for product returns, exchanges, order cancellations, and refunds for purchases made through www.shefafashion.com.

1. Return Eligibility

Customers may request a standard return within 7 calendar days from the date of delivery for products marked as returnable.

For a standard return, the product should:

• Be unused, unworn, unwashed and in its original condition.
• Have its original tags, labels and accessories intact.
• Be returned with the original packaging where reasonably possible.
• Not have been altered, damaged or misused after delivery.
• Meet the return eligibility conditions displayed on the product page.

The seven-day period applies to standard eligible returns and does not restrict remedies available under applicable consumer protection laws.

2. Non-Returnable Products

For hygiene, personalization and product-condition reasons, certain products may be excluded from standard change-of-mind returns, including:

• Innerwear, lingerie and intimate apparel.
• Used or opened hygiene-sensitive products.
• Customized or made-to-measure garments.
• Products altered to a customer’s specifications.
• Items clearly identified as final sale or non-returnable before purchase.

These exclusions do not affect applicable consumer rights relating to defective, damaged, incorrect, counterfeit or materially misdescribed products.

3. How to Request a Return

To request a return:

1. Contact SHEFA Fashion customer support within the applicable return period.
2. Provide your order number, registered contact details and reason for the return.
3. Share relevant photographs if the product is damaged, defective, incorrect or incomplete.
4. Our support team will review your request and coordinate with the relevant seller.
5. Once the return is approved, we will communicate the applicable return pickup or shipping instructions.

Please do not ship products without receiving return instructions.

4. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incorrect, incomplete or materially misdescribed product, please contact us as soon as reasonably possible.

Our support team may request photographs or other relevant details to verify the issue.

Depending on the circumstances and applicable law, the resolution may include a replacement, exchange, refund or another appropriate remedy.

The standard seven-day return window and non-returnable product exclusions do not remove statutory rights relating to such issues.

5. Size and Colour Exchanges

Eligible products may qualify for size or colour exchanges, subject to availability and the exchange conditions communicated at purchase.

If the requested size or colour is unavailable, an alternative resolution may be offered, including a refund where applicable.

Minor colour differences caused by lighting or screen settings may occur. Significant differences from the advertised product description will be reviewed as potential product misdescription.

6. Return Shipping Charges

For verified seller-side errors, including incorrect, defective, damaged or materially misdescribed products, the responsible seller will bear the applicable return shipping cost.

For eligible standard change-of-mind returns, any return shipping charge will be disclosed before purchase or as otherwise required by law.

Customers will be informed of applicable return arrangements before proceeding.

7. Refund Processing

Once a return is received and inspected, or a refund is otherwise approved, SHEFA Fashion will coordinate the refund process with the relevant seller and payment service provider.

Approved refunds will ordinarily be initiated within 5–7 business days after approval, or sooner where required by applicable law.

Refunds will generally be processed to the original payment method. The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Any applicable deductions will be clearly explained and must comply with applicable law.

8. Order Cancellations

Customers may request cancellation before an order is dispatched.

If the order can be cancelled, any eligible refund will be processed in accordance with this policy and applicable law.

Once an order has been dispatched, the applicable return process may need to be followed.

Any cancellation charges must comply with applicable consumer protection requirements.

9. Marketplace Sellers and Boutique Partners

SHEFA Fashion may offer products from independent boutiques, designers and marketplace sellers.

Participating sellers are responsible for accurate product descriptions, product quality, fulfilment and cooperation with applicable return and refund obligations.

SHEFA Fashion will assist customers with complaints and coordinate with the responsible seller to seek an appropriate resolution.

Seller-specific conditions will be communicated before purchase and cannot override applicable consumer rights.

10. Failed Payments and Unfulfilled Orders

If a payment is collected but an order is not successfully confirmed, or an order cannot be fulfilled, SHEFA Fashion will coordinate verification and any applicable refund.

The refund process will follow relevant payment-provider requirements and applicable laws.

11. Customer Support and Grievance Redressal

For assistance with returns, refunds, exchanges or order-related concerns, please contact:

SHEFA Fashion

Website: www.shefafashion.com

Customer Support / WhatsApp: +91 9133153932

Customer Support Email: [email protected]

We aim to acknowledge consumer grievances within 48 hours and address them within one month of receipt, in accordance with applicable requirements.

Please include your order number and details of the issue when contacting support.

12. Policy Updates

SHEFA Fashion may update this policy to reflect changes in business operations, seller arrangements or applicable legal requirements.

Updates will be published on this page. Any changes will be applied consistently with the terms communicated at purchase and applicable consumer rights.

SHEFA Fashion — Elegance in Every Style.